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Shipping, Returns & More

Pre-Orders/Orders
All orders are charged in full at the time of purchase, and can be canceled at any time prior to shipment, subject to a 20% cancellation fee. The cancellation fee will be waived if refunded in store credit, or if the order is updated with other product of equal value or less (any remaining difference will be refunded in store credit). Estimated shipping dates are subject to change (please note that current global shipping delays due to container shortages and port backups are impacting many Loungefly shipments). View our Loungefly Pre-Order Updates page for the most current details. Orders ship when all items are available, or shipping can be purchased at any time if you prefer not to wait for in stock items to be sent. Pre-orders that cannot be fulfilled will be refunded in full, along with a $10 store credit for the inconvenience.

Shipping
Shipping is a flat rate of $9.99 for orders under $100, and free for orders of $100+ to the Lower 48 United States. Shipping to Alaska and Hawaii is calculated during checkout based on the total weight of items ordered. At this time we do not ship elsewhere. In stock items normally ship within 2 business days. Orders ship when all items are available, or shipping can be purchased at any time if you prefer not to wait for in stock items to arrive. Orders that cannot be fulfilled for any reason will be refunded in full, along with a $10 store credit.

All shipments will be sent via USPS, UPS or FedEx with tracking. Questions regarding shipments that have been scanned as delivered will be referred to the carrier, and Jalugo is not responsible for shipments after carrier tracking has confirmed delivery.

Missing Packages
All orders are shipped via USPS, UPS or FedEx with tracking and delivery confirmation. Jalugo cannnot be held responsible for any package that has been confirmed as delivered by our carriers. If you have an issue with a package that has been confirmed as delivered, please contact us, and we will assist you with filing a claim with the proper carrier.

Return Policy
You may return most new (same condition as sent including original tags still attached), unopened items within 30 days of delivery, subject to a 20% cancellation fee (waived if refunded in store credit). Open products are not eligible for return. Return shipping is the responsibility of the customer except if the return is a result of our error (i.e. you received the wrong item), in which case a prepaid return label will be issued. Original shipping expenses are non-refundable.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Price Adjustments
If a product price is lowered within 14 days of purchase, a price adjustment is available in the form of store credit upon request within that timeframe. Coupon code discounts do not apply.