Shipping, Returns & More

Pre-Orders can be canceled at any time prior to shipment, subject to a 20% cancellation fee. Estimated shipping dates for all pre-orders are subject to change. Pre-orders that cannot be fulfilled for any reason will be refunded in full, along with a $10 store credit for future use. View our Loungefly Preorder Updates page for the most up-to-date information.

Shipping is a flat rate of $9.99 for orders under $100, and free for orders of $100+ to the Lower 48 United States. At this time we do not ship elsewhere. In stock items normally ship within 2 business days.

*Orders that combine in stock items with pre-orders will be sent in a single shipment when all merchandise is available to complete the order.

Return Policy
You may return most new, unopened items within 30 days of delivery for a store credit. Open products are not eligible for return. Return shipping is the responsibility of the customer except if the return is a result of our error (you received an incorrect or defective item, etc.), in which case a prepaid return label will be issued. If the item you are exchanging is no longer available, you will be issued a full refund. Shipping fees are non-refundable.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Price Adjustments
If a product price is lowered within 14 days of purchase, a price adjustment is available in the form of store credit upon request within that timeframe. Coupon code discounts do not apply.