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Shipping, Returns & More

Pre-Orders
Pre-orders can be canceled at any time prior to shipment, subject to a 20% cancellation fee (waived if refunded in store credit). Estimated shipping dates are subject to change (view our Loungefly Pre-Order Updates page for current details). Orders ship when all items are available, or shipping can be purchased at any time if you prefer not to wait for in stock items to arrive. Pre-orders that cannot be fulfilled for any reason will be refunded in full, along with a $10 store credit.

Shipping
Shipping is a flat rate of $9.99 for orders under $100, and free for orders of $100+ to the Lower 48 United States. Shipping to Alaska and Hawaii is calculated during checkout based on the total weight of items ordered. At this time we do not ship elsewhere. In stock items normally ship within 2 business days. Orders ship when all items are available, or shipping can be purchased at any time if you prefer not to wait for in stock items to arrive. Orders that cannot be fulfilled for any reason will be refunded in full, along with a $10 store credit.

Return Policy
You may return most new (same condition as sent including original tags still attached), unopened items within 30 days of delivery, subject to a 20% cancellation fee (waived if refunded in store credit). Open products are not eligible for return. Return shipping is the responsibility of the customer except if the return is a result of our error, in which case a prepaid return label will be issued. If the item you are exchanging is no longer available, you will be issued a full refund. Shipping expenses are non-refundable.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Price Adjustments
If a product price is lowered within 14 days of purchase, a price adjustment is available in the form of store credit upon request within that timeframe. Coupon code discounts do not apply.